General Questions
Currently we only offer 34 (XS) to 42 (XL), but we hope to add additional sizes in the future. If we don’t carry your size, send us an email at hello@hencroft, and we can tell you how soon we’ll add your size.
We can also create a jacket in your exact size with our made-to-measure service. For more details, please e-mail at tailoring@hencroft.com.
We can also create a jacket in your exact size with our made-to-measure service. For more details, please e-mail at tailoring@hencroft.com.
We produce a new batch every three to four months. Half of the time is spent designing and testing the style and vintage, while the remainder is dedicated to developing the required leathers.
Our made-to-measure jackets are made in our original studio in Italy. Located an hour’s drive west of Florence, the studio is both the childhood home of our founder and the place from which Hencroft started. Though it depends on the customer, the leather is typically supplied by our partner tannery in Santa Croce sull'Arno.
Our ready-to-wear jackets are benchmade in Madras out of a family-owned manufactory has been crafting leather jackets for over three generations. Our leathers are either imported from abroad or custom-tanned in the same family's manufacturing.
Our ready-to-wear jackets are benchmade in Madras out of a family-owned manufactory has been crafting leather jackets for over three generations. Our leathers are either imported from abroad or custom-tanned in the same family's manufacturing.
Do send us an e-mail at hello@hencroft.com if you're interested. We are always looking for passionate and dedicated people to join our collective.
Warranty & Care
We take great pride in the design and craftsmanship of our products. If your jacket has an issue at any time within 3 years, we will fix or replace the jacket free of charge. Simply contact us at 1 (888) 308-4582 or help@hencroft.com.
If you experience any problems with the workmanship outside that period, contact us anyway and we'll try fix the problem as well.
Please remember that doing any of the following damages leather and is beyond our guarantee:
If you experience any problems with the workmanship outside that period, contact us anyway and we'll try fix the problem as well.
Please remember that doing any of the following damages leather and is beyond our guarantee:
- Dry cleaning, or cleaning the jacket with any type of solvent or detergent.
- Extraordinary wear and tear or neglect.
- Exposure to direct flame, direct sunlight or heat.
- Storage in a non-breathable, moist, sunny or hot environment.
- Do not force dry or expose to a direct flame.
- Do not expose to direct sunlight for a long period of time.
We recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning.
In general, using a soft brush to wipe off any dirt and dust. Your jacket can be cleaned with cold water or, if necessary, leather soap. Remove excess water and let the jacket air dry. For stains and other issues, it's best to take the jacket to a professional leather specialist.
Separately, we recommend treating the jacket with leather conditioner at least once a year. Conditioner provides moisture to keep the leather supple, prevents cracking, and gives a rich luster to the jacket.
For more details, please don't hesitate to contact us at help@hencroft.com.
In general, using a soft brush to wipe off any dirt and dust. Your jacket can be cleaned with cold water or, if necessary, leather soap. Remove excess water and let the jacket air dry. For stains and other issues, it's best to take the jacket to a professional leather specialist.
Separately, we recommend treating the jacket with leather conditioner at least once a year. Conditioner provides moisture to keep the leather supple, prevents cracking, and gives a rich luster to the jacket.
For more details, please don't hesitate to contact us at help@hencroft.com.
Whenever possible, hang your leather coat or jacket in cool area, out of direct sunlight and humidity. Do not store your jacket in plastic, which will cause the jacket to dry out.
Let the jacket dry naturally, but avoid direct sunlight. The oils in wet leather seep to its surface, and in warm temperatures, the oils evaporate and dry out the jacket. Again, we recommend applying a reputable leather conditioner at least once a year to improve the moisture-resistance of the jacket.
Gift Cards
We send the electronic gift card to your email, and you forward the email along to the lucky person whenever you’re ready.
Copy and paste the code from the email you received into the gift card box at checkout.
No, the card code only expires once the full amount of the gift card has been used.
No, you can buy a gift card as a guest. But even if you check out as a guest, you might enjoy signing up for our sparingly sent emails, so you can be the first to know about things like our latest colors and other Hencroft news.
Yes, all you need is the gift card code.
Our gift cards are non-refundable. If you don’t love your new jacket after 50 days, we’ll offer you a full refund on the gift card in exchange.
Click on the "View Your Gift Card" button in the original gift card email. Alternatively, you can contacthelp@hencroft.comwith your unique gift card code and we can look up the balance for you.
Let us know at help@hencroft.com. We’ll work with you to determine the order number and customer information, then send you a pre-paid return label.
Please provide the size and color you would like for the exchange. Let us know the best shipping address and we can send the new pair to you directly!
Please provide the size and color you would like for the exchange. Let us know the best shipping address and we can send the new pair to you directly!